Refund policy
Return and Refund Policy
At Pro Guitar, we want every customer to feel confident when shopping with us. Please read our Return and Refund Policy carefully before placing an order.
1. Return period
Customers may request a return within 14 days after receiving the product.
To be eligible for a return, the item must be unused, in the same condition that it was received, and in its original packaging.
2. Return eligibility
Returns may be accepted if:
The product arrived damaged
The customer received the wrong item
The product has a manufacturing defect
The item is unused and returned within the return period
Returns may not be accepted if:
The product was used, damaged, or altered by the customer
The original packaging is missing
The return request is made after 14 days
The customer ordered the wrong item by mistake
The item shows signs of wear, misuse, or improper handling
3. Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Email: rodrigo.ramossx5@gmail.com
Please include your order number, a description of the issue, and clear photos or videos of the product and packaging.
4. Return process
To request a return, please contact us by email before sending any item back.
Do not return the product without contacting us first.
Once your return request is approved, we will provide return instructions.
5. Return shipping costs
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Shipping costs are non-refundable unless the return is caused by an error from our side.
6. Refunds
After we receive and inspect the returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be processed to the original payment method.
Please note that banks and payment providers may take additional time to process and post the refund.
7. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Email: rodrigo.ramossx5@gmail.com
8. Order cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation may not be possible.
9. Non-refundable items
The following items may not be eligible for return or refund:
Used products
Items damaged by the customer
Items without original packaging
Gift cards
Digital products, if applicable
Final sale or clearance items, if clearly marked
10. Contact
For questions about returns, refunds, or exchanges, please contact us at:
Email: rodrigo.ramossx5@gmail.com
Website: https://www.proguitar.store