Shipping Policy

At Pro Guitar, we aim to process and ship orders clearly, safely, and within the timelines described below.

Store and contact information

Store: Pro Guitar
Email: rodrigo.ramossx5@gmail.com
Phone: +81 90-8323-9279
Business address: Iwayacho, Toyohashi, Aichi 440-0842, Japan
Business hours: Monday to Friday, 9:00 AM to 6:00 PM Japan Time

Order processing time

Orders are usually processed within 2 to 5 business days after payment confirmation. Orders placed on weekends or Japanese public holidays may begin processing on the next business day.

Estimated delivery time

Estimated delivery time is usually 7 to 20 business days after shipment. Delivery time may vary depending on the destination country, shipping carrier, customs procedures, product availability, holidays, and events outside our control.

Shipping costs

Shipping fees, when applicable, are calculated and displayed at checkout before the order is completed.

Tracking

When tracking information is available, customers will receive a tracking number by email after the order has shipped.

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate shipping address at checkout. Pro Guitar is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges in the destination country. These charges are not controlled by Pro Guitar and may be the customer's responsibility unless otherwise stated at checkout.

Delayed or lost packages

If your order is delayed beyond the estimated delivery window, contact us at rodrigo.ramossx5@gmail.com with your order number. We will help review the shipment status and contact the carrier when possible.