Legal Notice / 特定商取引法に基づく表記

This page provides the commercial disclosure information for Pro Guitar under the Act on Specified Commercial Transactions in Japan.

Store operator / 販売事業者

Pro Guitar

Representative / 運営統括責任者

Rodrigo Ramos de Carvalho

Business address / 所在地

Iwayacho, Toyohashi, Aichi 440-0842, Japan

Phone number / 電話番号

+81 90-8323-9279

Email address / メールアドレス

rodrigo.ramossx5@gmail.com

Website / ウェブサイト

https://www.proguitar.store

Business hours / 営業時間

Monday to Friday, 9:00 AM to 6:00 PM Japan Time. Inquiries received outside business hours will be handled on the next business day.

Product prices / 販売価格

Product prices are displayed on each product page. Prices may be displayed in USD or other available presentment currencies depending on customer location and checkout settings.

Additional fees / 商品代金以外の必要料金

Shipping fees, taxes, import duties, customs charges, and any other applicable fees are displayed at checkout when available. For international orders, customs duties, import taxes, or local fees charged by the destination country may be the responsibility of the customer.

Payment methods / 支払方法

Available payment methods are shown at checkout. Payment methods may include credit card and other payment options enabled for this store.

Payment timing / 支払時期

Payment is charged when the customer places the order at checkout.

Delivery time / 商品の引渡時期

Orders are usually processed within 2 to 5 business days after payment confirmation. Estimated delivery time is usually 7 to 20 business days after shipment, depending on destination, carrier, customs procedures, product availability, and other conditions outside our control.

Returns, exchanges, and cancellations / 返品・交換・キャンセル

Customers may request a return within 14 days after receiving the product, provided that the item is unused, in its original condition, and in its original packaging. Returns, exchanges, and refunds are handled according to our Return and Refund Policy.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may not be possible.

Defective or incorrect items / 不良品・誤配送

If the item arrives damaged, defective, or incorrect, please contact us by email with your order number and clear photos or videos of the item and packaging. We will review the issue and provide return, exchange, or refund instructions when applicable.

Return shipping costs / 返品送料

Customers are responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect item sent by our store.

Business registration and tax information / 資格・免許

Corporate number: Not applicable. VAT number: Not applicable. Trade number: Not applicable.

Contact / お問い合わせ

For questions about products, orders, shipping, returns, refunds, or this legal notice, please contact us at rodrigo.ramossx5@gmail.com.